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Support Services

Helping you deliver the next great digital experience

Services to help you optimize content delivery while you grow

Whether it is your initial implementation of the Limelight Orchestrate Platform, responding to changing business requirements, implementing new services, or training and augmenting your staff, Limelight has the experts dedicated to helping you succeed. Limelight provides a variety of Advanced Service offerings, from initial implementation to complex configuration tuning and live event support. Our experts will analyze your existing workflow, optimize your configuration of the Limelight Orchestrate Platform, and train your team—reducing costs to you and accelerating your time to market. And our 24/7/365 Network Operations Center is always there to help you ensure efficient operation.

Complex problem-solving support

24/7/365 Monitoring

At Limelight, we are dedicated to enabling our customers to create the world’s best content experiences anywhere, by providing responsive, nimble support for an era when delivering the next great experience is what matters most to our customers, their customers, and us.

 

Limelight’s 24/7/365 Network Operations Center constantly monitors the Limelight Orchestrate Platform Global Infrastructure to ensure maximum uptime and efficient traffic operations.

 

Our global team of Advanced Services Architects are available to provide local support and assistance in your native language with the experience and expertise to help you take on new challenges with confidence:

 

Activation Services

Configuration tuning and optimization of the Limelight Orchestrate Platform helps meet your unique requirements with the fastest performance and highest availability. Workflow integration assistance, data migration support, and process documentation ensure your continued success after the initial deployment.

Workflow Consulting

Global experts with many years of diverse experience help you streamline your workflows and processes and implement best practices.

Training and Staff Augmentation

Limelight Advanced Services Architects can provide ongoing training of existing and new staff as well as augment existing staff to support new initiatives.

Implementation of New Services

Limelight’s Advanced Services Architects help you implement new capabilities and services as your needs change. They have extensive expertise with complex multi-vendor integrations and can provide project management services to help you accelerate your deployment and increase ROI.

Live Event Support

Through detailed pre-event planning, configuration, and solution testing, our experts help you reduce overall event risk. Realtime event reporting ensures you deliver the best possible user experience and post-event analysis lets you develop best practices for future events.

At Limelight, every team member is focused on ensuring a better experience for you and your customers.

Learn more about how the Limelight Orchestrate Platform integrates a massive global private infrastructure, advanced content delivery capabilities, and support services to help you deliver the best online experiences.

Data Sheet: Limelight Packaged Services

Services to help you optimize content delivery while you grow

Data Sheet: Limelight Live Event Services

Customized options to support any live or major event

Data Sheet: Limelight Activation Services

Support options to maximize your Limelight Orchestrate Platform implementation