With its Business Expanding Globally, Standardizing Customer Support Was Urgent
Build a High-quality Web Access Environment Using Limelight Networks Content Delivery and Cloud Storage Services
Zuken Inc. based in Japan, develops, manufactures and markets IT systems and consulting services that support the advancement of the product design and development process for the manufacturing industry.
Offering cutting-edge electronics engineering solutions for the Internet-of-Things (IOT), Zuken has earned the confidence of manufacturers worldwide. Although the company has support sites for its global users, it was facing challenges with Web access and content delivery and needed to improve overall performance.
Zuken offers a wide variety of support services to thousands of users in 47 countries around the world via the Zuken Global Support website. The site provides information on new products, offers software downloads, delivers update files, and handles inquiries from users.
However, with its main servers in Japan, people accessing the site from Europe, the U.S. and other locations experienced slow downloads and response times. Recognizing that a Content Delivery Network (CDN) could help, Zuken started using a CDN service in 2012. But the CDN service failed at improving response times and content delivery issues remained a big problem.