Many support and troubleshooting resources can be found in your Limelight Control Customer Support Portal.
Just go to https://control.llnw.com > Support Tools to access user guides, diagnostic tools, see notifications and even chat with a Digital Presence support technician live.
Remote Interpreting is the method used to communicate with a non English speaking caller. This service provides live interpreters to assist you in helping the customer via telephone.
1. Open a Salesforce case
2. Follow the instructions below to connect to a Transperfect Remote Interpreting Agent
3. Be sure to note all the details of the call correspondence in the case
4. Add a comment “customer speaks, remote translator engaged”
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