Your Digital Presence is 24 x 7 (unless you’ve got a nifty way to notify all of your customers when to access your content). Across the globe, across devices, if your presence fails to respond or perform as expected, you’re losing business. That means your website needs to load blazing fast. Your videos need to playback without buffering. And it all needs to happen without having to rub an old lamp.
But that doesn’t mean we don’t have some magic up our sleeves. The Limelight Networks Operations team is a bunch of wizards when it comes to making sure the content and services that make up your Digital Presence are always available…no matter where your customers access your story.
Wishing someone could help you publish your content through Limelight Video Platform? Wish granted. How about when your users can’t connect to a video? Or how about removing objects from cache? Or maybe even creating new FTP accounts for FTP upload to storage? All of them (and some you don’t even need to ask)…granted.
Our Customer Support specialists, Premium Service gurus, and Advanced Service aces are all dedicated to providing the best possible service—whether you are just getting setup with your Digital Presence or you’re an old hat.
Kings and queens of legend always lived in elaborate palaces, especially when they had access to a magic lamp and three wishes. But the kings and queens of today’s digital world work behind a desk, and rely on the Limelight Operations team (which, we’ve heard from credible sources, is way better than any temperamental genie).
And we don’t limit wishes.>
Whether atop camels, horses, or desk chairs, our team keeps an “eagle eye” on everything—proactively maintaining the systems and network that enables the delivery, storage, and management of your Digital Presence.
Stop rubbing your computer. There’s no genie in there for your Digital Presence problems.
When you need a little magic to fix a problem with your content, one of our tools, or an end-user issue, just browse to our support portal at https://control.llnw.com. Log in with your credentials. Visit the “Support Tools” section.
And wish away. One of our support genies will get back to you faster than Scheherazade can finish that next story…
North America / Toll Free
+1 602-850-5000
+1 866-544-4830
Japan
+81 (3) 5771 4230
Customer Support
support@llnw.com
+1 866-544-4830
Japan
jpsupport@llnw.com
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